Terms of Service

1. Multi-Tenant Platform Agreement

Vezzo is an autonomous, multi-tenant restaurant operating system provided by Vezzo Inc. By creating a tenant account or accessing our services, you agree to these Terms. Each restaurant tenant is provisioned with a dedicated PostgreSQL database schema, ensuring full data isolation.

2. Subscription & Billing

Platform subscription fees are billed in advance according to the plan selected during registration. All fees are non-refundable except as expressly stated in your enterprise service level agreement (SLA). You may cancel or modify your subscription tier at any time via the billing management portal.

3. Tenant Responsibilities & Regulatory Compliance

You are solely responsible for:

• Configuring accurate local tax rates (VAT, GST, Sales Tax) and statutory business registrations (e.g. FSSAI, FHRS, FDA numbers).
• Managing employee permissions, roles, and shift data in accordance with local labor laws (such as Working Time Directives).
• Ensuring the accuracy of food allergen declarations and menu ingredient descriptions.

4. Data Ownership & Account Deletion

You retain all right, title, and interest in your restaurant operational data, menus, customer lists, and financial records. You may export or request permanent deletion of your account and data at any time via our Account Deletion Page.

5. Service Availability & SLA

We strive to maintain a 99.99% service uptime. Offline POS mode enables continuous order taking during internet outages, with automated cloud synchronization once connectivity is restored.

6. Contact Information

For legal inquiries or Data Processing Addendum (DPA) requests, please contact legal@vezzo.xerotag.com.